Help Desk Hot Topics 1.15.19

Created by Maria Shimel
Last updated: Jun 22, 2020 by Juliet Wilhelm (Unlicensed)
2 min read

Dear Help Desk Supervisory Team and Phone Analysts,

Hello! Here is the current Update from LTS:
New Documentation

  • LTS Knowledge Base (Confluence) - this is a searchable website that contains all the articles we have created on Blackboard, Panopto, Qualtrics, Zoom, and IClicker!

Environment Changes and App Updates

Reminders

  • Remember to use the LTS Slack Channel to communicate with LTS :D This is the best way to get ahold of us as well as review past chats and see if there are current issues to be aware of.

  • Phishing Email Announcement on Blackboard - mark emails as safe!

Blackboard Email Spam and Phishing Announcement

Due to recent Blackboard upgrade last month, you may notice some changes in how email sent from Blackboard appears in your inbox.

Google may display a yellow warning message on emails from instructors sent through Blackboard with the label, “Be careful with this message” as a potential phishing message.

Also, Blackboard uses a new “from” email address for all system messages, so even if you have previously verified this email address as safe, you may have to do so again.

Students can verify the email is safe by signing into Blackboard and checking to see if the message appears in their class messages.

Once verified, you can indicate that the email “Looks Safe” or is “Not Spam” in your Gmail inbox or spam folder.

Please contact the Help Desk at (208) 426-4357 or helpdesk@boisestate.edu if you need assistance to determine if a particular email is safe, or if you believe the email is a phishing attempt.

Here is a link to the Confluence: Help Desk Hot Topics Blog. Thanks for your time and all the hard work you do!