Help Desk Hot Topics 9.25.2018

New Documentation

• LTS is moving to a new (searchable!) Knowledge Base!  Woohoo!  
  
  

  • It's called Confluence, here is a link to the Blackboard (Instructor) page: https://boisestate.atlassian.net/wiki/spaces/LTS/pages/
    
    

  • We will be copying and pasting this update email, with a few tweaks, in the Blog area so that you can see historic reports and links ^^
    
    

    • Here is a link to the Confluence: Help Desk Hot Topics Blog.  

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Reminders

• We have gotten a few questions about Blackboard Apps mysteriously not working for Students.  Please be sure to double check that the student has downloaded the Correct App :-) The symbol should look like this

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sometimes they download the Instructor App or the old App and get confused :-)