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Legacy Instructions - Troubleshooting Common Issues
Legacy Instructions - Troubleshooting Common Issues
As of May 8th 2024, Boise State University will be switching to the Guardian Browser. The ProctorU Browser Extension will no longer be supported by the university after May 8th.
Summary
This page provides troubleshooting steps for common issues with ProctorU Record+. Please check for a solution before contacting the Boise State Help Desk.
Proctorio Users: The Proctorio browser extension will interfere with ProctorU if both are active. When using ProctorU, make sure Proctorio is toggled off in your browser extension settings page. You can quickly get there by typing chrome://extensions/ in your address bar in Google Chrome, or about:addons if you’re using Firefox.
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