QM 7.1 The course instructions articulate or link to a clear description of the technical support offered and how to obtain it. (Essential)
- Gina Persichini
Clear instructions on how to obtain technical support ensure that students can quickly overcome technical issues, maintaining uninterrupted access to course content. This is crucial for maintaining student engagement and preventing frustration that could lead to disengagement or dropout. Including information about technical support within course instructions is critically important, especially in online and technology-enhanced education settings.
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General Suggestions
Information about how to get technical support is provided (e.g., Help Desk, vendor tutorials, library services) at the beginning of the course and as needed at appropriate points throughout.
Externally provided resources, such as publisher sites or materials, include directions for obtaining assistance if the resources are not supported by the institution’s internal technical support.
Related Resources
Consideration 8.2 Optimize challenge and support - UDL Guidelines
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